01 / 10
QUARTERLY BUSINESS REVIEW • Q4 2024

Brightline + Reso

Strong performance. Clear opportunity. A partnership built for scale.

02 / 10

Today's agenda

1. Goals & Performance Results
2. Standout Wins
3. The Opportunity Gap
4. ROI Delivered
5. Renewal & Next Steps
03 / 10
LAST QUARTER'S GOAL

First response time under 2 hours

Starting point (Jan 2024)
4h 02m
→
Current (Dec 2024)
1h 18m
04 / 10

Response time transformed

4h 2m Starting point 1h 18m 67% faster
Goal exceeded by 42 minutes
05 / 10

30% volume increase. Zero extra headcount.

TICKET VOLUME
+30%
vs. previous quarter
AGENTS
40
unchanged
06 / 10

Customer satisfaction rising

81% 84% 87% 89%
+8 points in 12 months
07 / 10
BLACK FRIDAY WEEKEND

6,200 tickets. Zero backlog by Monday.

Your team handled peak season volume with the same 40 agents — and still cleared the queue in under 48 hours.
08 / 10
HONEST ASSESSMENT

Returns team still on email

8 agents in Returns are not using Reso. This creates a fragmented experience and represents both a risk and an untapped opportunity.
09 / 10

Value delivered this year

$90k
Saved by avoiding 2 new hires
1h 18m
Average first response time
10 / 10

Renewal + AI-Autoresponder

Renew 40 seats
$48,000
per year
+ AI-Autoresponder
+$12,000
Auto-resolves ~40% of tickets
This is the clearest path to finally bringing the Returns team onto the platform and unlocking meaningful capacity.
Renewal decision due in 6 weeks • Let's schedule a walkthrough with your Returns leads.
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