You're an account manager at a helpdesk-software company called Reso, prepping for a Quarterly Business Review (QBR) with one of your biggest accounts. Turn these raw account notes into a polished, persuasive QBR slide deck — one self-contained HTML file with arrow-key navigation (← / →), ~10 slides, clean and professional.
The account: Brightline, a mid-size e-commerce company. ~$48k/year contract, 40 support agents. Renewal is in 6 weeks. You want to (a) lock the renewal and (b) upsell the new AI-Autoresponder add-on (+$12k/year).
Notes:
- Goal we set last quarter: get first-response time under 2 hours. We hit 1h 18m (was 4h when they started).
- Ticket volume up 30% (holiday season) but handled with the same headcount.
- CSAT went 81% → 89%.
- Win story: Black Friday weekend — 6,200 tickets, zero backlog by Monday.
- Soft spot: their Returns team (8 agents) barely uses Reso — still on email. A risk and an opportunity.
- ROI: faster resolutions let them avoid ~2 new hires (~$90k saved).
- The ask: renew the 40 seats + add AI-Autoresponder ($12k/yr) — it would auto-handle the ~40% of tickets that are simple 'where's my order' questions, finally freeing the Returns team.
- Tone: partner, not vendor. Lead with their wins, be honest about the Returns gap, make the upsell the obvious next step.
Build the narrative arc yourself (recap goals → results → wins → address the gap → ROI → the ask → next steps). Style it like a real, premium deck — strong type hierarchy, one idea per slide, simple inline-SVG charts for the numbers. Vanilla HTML/CSS/JS, no libraries. Return only the HTML.
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